FAQ


Got Questions? Sweet! We got answers.

 

You should be able to find answers to most of your questions below.  But just in case we’ve missed something, please feel free to contact us HERE. We always try to respond within 48 hours.

Click the question below to display the answer to your question.

General Questions

A. Stacking of chairs is not permitted and a bingo will be null and void for players sitting in stacked chairs.

Tags: bingo, chairs

A. Below are our official house rules as posted in the bingo halls.

  1. A bingo must include the last number called to be valid.
  2. In the event of multiple winners, the prize will be divided.
  3. Gambling (other than bingo, instant win tickets and events) at a licensed bingo game is illegal and not permitted.
  4. Cutting or splitting of bingo card sheets/packs is not allowed.  Cut, split and/or divided paper sets are null and void.
  5. TEXAS BINGO (Hurst): Each player must be six (6) years of age, sit in the glassed-in non-smoking area and must play bingo.
  6. BINGOPLEX (Fort Worth): Each player must be at least six (6) years of age to be in the bingo hall and must play bingo.
  7. It is the PLAYER’S RESPONSIBILITY to yell “bingo” loud enough to be recognized by the caller.
  8. Ink daubers must be used on paper for a valid bingo.
  9. Electronic hand held units and bingo paper will be ready for sale no later than one (1) hour before the first early bird.
  10. Seating is first come first serve.
  11. Stacking of chairs is not permitted and a bingo will be null and void for players sitting in stacked chairs.
  12. We reserve the right to alter the program and house rules without prior notice.

A. Following are our official policies and procedures as posted in each Bingo Winners Circle of Texas Hall:

  • It is the customers responsibility to ensure they receive what they’ve paid for at the time of purchase.
  • We are not responsible for lost, damaged or stolen bingo cards, electronic receipts or event tickets.
  • At any time during the session, a customer may verify the numbers drawn at the bingo blower upon request.
  • The valid number for any game (Bingo or Event) will be the actual number that was drawn out of the blower regardless of what was called or where it was placed on the Flashboard.
  • In the event of a power loss to the point where bingo cannot be safely conducted, a refund will be offered at a prorated value.
  • In the event that the entire electronic card minding system malfunctions or cannot operate properly, a refund will be offered at a prorated value.
  • Any refunds offered NOT due to malfunctions will be in the form of Bingo Gift Certificates.
  • The Operator for the session being played will be the final word on any disputes concerning bingo, events and conduct of customers and workers.
  • We reserve the right to refuse service to anyone.

A. Any questions, comments or complaints regard the conduct of bingo should be directed to the operator on duty. The operator for the session being played will be the final word on any disputes concerning bingo, events and conduct of customers and workers.

You may also send us an email at by clicking HERE. Or send us a private message via Facebook.

If you are not satisfied with the answer given by the operator or via email, you have the right to contact the Texas Lottery Commission at (800) 246-4677 or (800) BINGO-77 and file a formal complaint. You can also submit a complaint via the Charitable Bingo Website at www.txbingo.org.

Playing Bingo

A. Come early and get settled in for an good time. This will give you a chance to purchase your bingo cards, daubers, electronic/computer bingo devices and anything else you might want to play. You have several choices when choosing what to purchase. Arriving early will also give you a chance to clarify any questions you may have about playing bingo. Our friendly team of workers always available to help.

PAPER 6-ONS:  The most typical pack of bingo sheets players purchase are 6-ons. A 6-on gives you six bingo cards per sheet, per game. You play the first set game on the top sheet, the second game on the next sheet, and so forth. In other words, for each bingo set game played, you have 6 chances of winning.

ELECTRONIC/COMPUTER DEVICES:  Electronics are the easiest way a player can play multiple bingo cards at once. With the touch of a button, 66 bingo cards can be played at once.

MINI GAMES: These games are sold separately from the regular set games and give you a chance to “warm-up” prior to the start of the regular set games.

DOUBLE ACTION: This is a popular alternative to a typical bingo sheet. Instead of 1 number per square, this specialty bingo paper has 2 numbers per square. You dab when either number is called, only needing to have 1 of the 2 numbers in the box. This typically leads to a fast-paced game that players love.

Double Action Paper

SPEEDBALL:  This is a coverall/blackout game which means you must dab all the numbers on a card to win. The reason we call it speedball is it is a much faster version. The numbers are called quickly one after the other, until one player dabs them all on their card and wins the game.

DAUBER: Ink daubers must be used on paper bingo cards for a valid bingo. For your convenience, we have ink daubers available for sale at all our locations. Ink daubers come in a variety of fun and exciting colors and cost between $1.00 and $2.00 each.

EVENT TICKETS: Event tickets are sold all throughout the session. Once all the tickets sell out, the event game can start. An event game winner is determined using the bingo flashboard. Common events are races games and dab games.

FLOOR WORKERS: Throughout each session, floor workers are on the floor selling extra bingo paper sheets, events tickets, verifying winners and more.

WHEN THE GAMES BEGIN

The caller will announce the first ball. When you see the selected ball on the TV monitors, you may mark your paper. When the caller announces the number and places it in the caller’s machine, the number is officially valid and in play. At that moment your electronic/computer device will update. If you have a bingo, yell “BINGO!” after the ball is called and wait for a floor worker to come pickup your card for verification.

When you purchase your bingo cards, you will be provided with a program of the games being played. Each game will have a different winning pattern such as the ones shown.

 

A. Yes. Ink daubers must be used on paper for a valid bingo. For your convenience, we have ink daubers available for sale at all our locations. Ink daubers come in a variety of fun and exciting colors and cost between $1.00 and $2.00 each.

Tags: bingo, dauber

A. The following criteria constitutes a valid bingo:

  1. It is the PLAYER’s RESPONSIBILITY to yell “BINGO” loud enough to be recognized by the caller.
  2. All marked numbers in the required bingo game pattern must have been called except for the FREE space.
  3. A valid bingo must also include the last number called.
  4. Ink daubers must be used on paper for a valid bingo.
  5. The caller is the only person to verify your bingo is valid.

At any time during the session, a customer may verify the numbers drawn at the bingo blower upon request.

The valid number for any game (Bingo or Event) will be the actual number that was drawn out of the blower regardless of what was called or where it was placed on the Flashboard.

A. Each bingo will be validated by the caller before payouts occur. In the event of multiple winners for a single bingo game, the prize amount will be divided based on full and half pay buy-ins.

A. Cutting or splitting of bingo card sheets/packs is not allowed. Cut, split and/or divided paper sets are null and void.

A. Refunds are only permitted in the event of a power loss to the point where bingo cannot be safely conducted or the entire electronic card minding system is malfunctioning and not operating properly. In such cases a refund will be offered at a prorated value.

Any refunds offered NOT due to malfunctions will be in the form of Bingo Gift Certificates.

A. Look everywhere… perhaps it fell on the floor.

We will do what we can to help you find what you’re looking for but please know we are not responsible for lost, damaged or stolen bingo cards, electronic receipts or event tickets.

In addition, it is the customers responsibility to ensure they receive what they’ve paid for at the time of purchase.

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