Got Questions? Sweet! We got answers.


You should be able to find answers to most of your questions below.  But just in case we’ve missed something, please feel free to contact us HERE. We always try to respond within 48 hours.

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Playing Bingo

A. If the bingo blower malfunctions during the course of a bingo game, the game will be halted at the last called bingo ball until the blower is fixed. When the game is resumed, the last called ball should be repeated before calling the next number. TLC Rule 402.200 ( c ) (6).

If the machine cannot be fixed, the games will be halted. A refund will be issued to the customers for the cards purchased for games not played. (Refunds will be allocated by the prize amounts for games played divided by total prize amount for each pack times the cost of the pack, not by the number of games.)

If a customer’s card minder is not working properly, the usher should ask to caller to pause until a new card minder can be issued to the customer. The employee should explain to the customer that the new cardminder will not have the same card faces on it as the previous cardminder. If this does not satisfy the customer, the cashier or operator in charge may decide to refund the customer for games not played on that cardminder.


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